We have tried to allow for all of the popular image files found on phone cameras and digital cameras. At this stage, the program accepts jpg, gif, png, jpeg & heif. Current iPhone image files are HEIC and are not able to be uploaded. These will need to be converted.
The key when using a phone or a tablet is to work out which app is your default camera app, When you select “Add Files” on our Image uploads panel you are asked to select the app where your photos are stored. You may find that your images are stored in apps other than your standard camera app.
It is also possible that some apps capture images in formats that are not standard image formats. If this is the case you may want to change your phone back to the default camera, retake the photos and upload those images to our website.
Converting Your images
If your images need to be converted we recommend Online Convert, It’s free and very easy to use. Just convert your images and download them to your computer, then upload them to our panel. Another way to convert from HEIC to JPG is to email the images from your phone to yourself and save the images from the email.
To Upload photos
- Click select files (blue box), choose images from gallery on phone, tablet or folder on computer.
- Once the image has been successfully uploaded the file name will appear only- not the image itself
- The Next or Submit button will disappear until your images have fully loaded
Slow internet speeds can also be a factor if it takes you over a minute to upload your images the server will probably time out